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Response from the owner
a month ago
Dear Atendra Pratab Singh We extend our sincerest apologies for the unfortunate incident that occurred …Dear Atendra Pratab Singh We extend our sincerest apologies for the unfortunate incident that occurred during your recent stay with us. Your safety and well-being are of utmost importance to us, and we deeply regret any inconvenience or distress this incident may have caused. First and foremost, we want to reassure you that immediate action was taken to assist you when you reported the incident to our receptionist early in the morning. Our housekeeping team had already initiated arrangements for a vehicle upon your request, and both our receptionist and our staff promptly followed up to ensure that transportation and medical assistance were provided without delay. We understand your concerns regarding the presence of stray dogs on our property. It's important to note that these dogs have been a part of the local community for years and have generally been well-behaved, often receiving food and care from our guests. However, we acknowledge the seriousness of the situation and are actively working with local authorities to address it. Upon investigation, we discovered that the dog involved in the incident belonged to a local individual who has been reported for negligence. We are cooperating fully with the authorities to ensure appropriate measures are taken. Additionally, please be aware that the management of stray dogs falls under the jurisdiction of a dog trust working in collaboration with the Goa government. We sincerely apologize for any distress or inconvenience caused by this incident. Please know that your safety and comfort are our top priorities, and we are committed to taking all necessary steps to address the situation and prevent any future occurrences. If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact us. We value your feedback and appreciate your understanding as we continue to work towards maintaining a safe and enjoyable environment for all our guests. Sincerely, Management More