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Response from the owner
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Dear Ms. Hofbauer, Thank you for your feedback and we are sincerely sorry that your experience with …Dear Ms. Hofbauer, Thank you for your feedback and we are sincerely sorry that your experience with our delivery did not meet your expectations. We deeply apologize for the inconvenience you have experienced. We understand that on-time delivery and a smooth process are crucial. We are sorry that we were unable to meet this standard for your order. We will internally review what went wrong to ensure such incidents do not occur again. To apologize for the inconvenience caused, we would like to offer you [specific compensation, such as a discount on your next order or voucher]. Please let us know if this is acceptable to you. We greatly value your feedback and hope we have the opportunity to regain your trust in the future. Thank you for your patience and understanding. Best regards Pizza ArenaMore