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Response from the owner
hace un mes
Hello Bec Thank you for reaching out and reviewing us. I apologise for your experience with us, and that it wasn’t what it had been in …Hello Bec Thank you for reaching out and reviewing us. I apologise for your experience with us, and that it wasn’t what it had been in the past. I have investigated what happened with your table that evening. There was a wait on food as Monday was very busy and unfortunately one of the team was sick so we were short staffed. I checked your wait time and it was approximately 40mins, which is longer than average but it was a busier than average evening. I spoke to Brian who was the manager on that evening and he said the issue with the steak sandwich was fixed very quickly and that the gentleman that ordered it said the new one was great and very nice. It is a shame you have said you won’t be back, as you’ve said above youve been before and had better experience. We all make mistakes and unfortunately we as humans can’t always be perfect. I’d hope you would back one day to give us another chance. Many thanks again HaylieMore
