7
Response from the owner
hace 3 meses
Hi Dave, we are so sorry to hear about your experience in our store. From what you have described, our store team members have not delivered to our expected standard of service and we take these matters very seriously. We have forwarded the …Hi Dave, we are so sorry to hear about your experience in our store. From what you have described, our store team members have not delivered to our expected standard of service and we take these matters very seriously. We have forwarded the details of your complaint to the store's management team. They will follow up with the team member involved and provide any necessary coaching or retraining, so that we can improve for next time! If you haven't received your refund after 5 business days, please call our Customer Care team on 1800 247 711 so that we can investigate. More