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De acuerdo con las opiniones de los usuarios, aquí sus camareros sirven un magnífico café. A sus clientes no les gusta la causa de 7-Eleven. Muchos visitantes han reparado en el hecho de que aquí los empleados son recomendables. Un gran número de críticos encuentran que el servicio es gratificante. Pero los asiduos valoran este lugar por debajo de la media en Google.
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Cynthia Simmons
hace 2 meses en Google
I usually stop here late night seems to be a little cheaper on gas than the other 711 stores in the area
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Scott Dunham
hace 5 meses en Google
Better than average during the day . They keep it stocked up well. Busy busy but checkout is always fast .
7
Response from the owner
hace 4 meses
Fantastic! That is the best news. Thank you for taking the time to share that with us. Your local 7-Eleven store hopes to provide you with a 5-star experience next time!
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Jeffery Gilliard
hace 3 años en Google
Wow, I went into this store at 2215 hrs. to buy two bags of the world's best Columbiam coffee. I took my two bags of coffee to the register, and a young gentleman dashed to help me. A young lady behind the counter told the employee who wanted to help me, "Haven't anyone trained you yet on a shift change? I have two registers to close, and this guy must wait." I saw the disappointment in his eyes and the embarrassment; to me, it was inappropriate. This individual should have never made that kind of comment in front of a customer. It belittled the employee and made her look like a poor employee that does not have the company's interest in mind. Meanwhile, the young woman is counting cash in front of me, with the only thing on her mind is closing out the two registers and going home. Good thing I was not there to rob the place! Is there no policy of counting cash and filling out the cash receipt documentation in the back office? This way, a register could be open to make sales and keep Seven-Eleven's cash flow flowing. She then tells me, "Sir, you must wait." I said okay, how long will I have to wait to purchase my coffee, her response. "I have no idea?" I said okay, keep the coffee, and I will go to another store. I walked to the door and commented that there should be a better system. This is where the young woman made an abysmal decision; she stated, " What did you say?" I am a highly educated individual and own multiple successful local companies; this statement was an inappropriate challenge for a customer that could have caused an incident with a customer who was ready to take on a cashier who had forgotten any de-escalation techniques she had been taught. I turned and told her I felt there should be a better system, and once again, she stated, " We have a system, have a good day, sir!" The tone was very inappropriate! Bottom Line: 1. This young woman set the stage by berating a fellow employee in front of a customer. 2. Counting a handful of cash on the counter, endangering customers. 3. Not having a cash register open so that the flow of customers would be uninterrupted. 4. Challanging a customer! This is a danger to everyone in the store. If a customer is dissatisfied and makes a comment on their way out, it is best to let it go and not say anything. This young woman violated this policy and therefore endangered everyone in the store. The convenience store industry has no room for passive-aggressive or confrontational behavior. Action recommended: Terminate this individual before she creates a situation that could cause harm to your store's patrons. 04/30/2023, I want to update my post on a positive note. 7-Eleven contacted me at the office and apologized for the bad experience. They also assured me that retraining would be the order of the day for all concerned. Oh, thank heaven for 7-Eleven, Kudos to their management. They actually listen to their customer feedback! Cheers.
7
Response from the owner
hace 3 años
Your local 7-Eleven store understands the frustration that can happen when your visit doesn’t go as planned and would like to try to make it better. Could you send us the details at bit.ly/711Reviews?
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