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118 Ballygall Roadd West, Dublin, Irlanda, 11
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I made an order this evening on your App. The App completed an order I had not approved as I had not completed my basket. Once I did complete my order, I received an email confirming 2 orders. I immediately contacted the restaurant to clarify the initial order was not submitted. The agent on the call cancelled the order and confirmed 2nd correct order. I subsequently received a call confirming the details of the order. I then received an order missing items, I explained to the delivery driver the error, he said this was a common mistake and he took the order back. After then waiting an hour, I called your restaurant to check on my actual order. I was advised this would not be delivered. I was charged twice, approx €44 for the receipt of no food. The person I spoke to, a male, proceeded to tell me I would not be allowed to make orders in future and I would need to take my query directly to YoYo. I am flabbergasted at this treatment, I have been ordering from BQ for over 20 years. I am sure I will not be ordering again, as will my immediately family in the area, about 9 people. I'm not sure if 9 people means anything to you, but that's it. I will actively make it my business to dissuade others from ordering from you also. I notice you were also closed for the last couple of weeks, which, suspiciously feels like this may be related to health and safety.
I look forward to a positive response, failing this, as stated, you will lose 9 customers plus an extremely negative word of mouth referral. I ask only for an immediate refund of all orders I have not received and some kind of acknowledgement of how this customer has been mistreated.
Otherwise, carry on with your extremely disgraceful customer service and see where that business model lands you.
I genuinely hope for a positive response that enables me to continue to frequently order the quality products you ordinarily provide.