B
Response from the owner
hace 5 meses
Thank you for the feedback, and we're sorry your experience fell short.Yesterday was an unusually busy day with multiple major sporting events, and we were a bit short-staffed. We do have a sign at the entrance asking guests to seat themselves, and every table has a QR code that allows guests to place food and drink orders directly from their phones for table service. That said, we understand the importance of being greeted and checked on, and we apologize for the delay.We're also sorry to hear your portabella burger wasn't prepared as described on the menu. We'll be addressing that with our team.We're glad to hear you've consistently enjoyed our drinks, and we appreciate your honest comments about our service team. While we were stretched thin that day, we know that's not the experience we want our guests to have.We hope you'll give us another opportunity to earn back your confidence, and we look forward to providing you with the level of hospitality we're known for on your next visit.