B
Response from the owner
hace 3 años
Dear Juan R,First of all, thank you for taking the time to review our Hotel after your stay in Luanda and apologize for our Food and Beverage team, for the slowness of our services. And for the fact that we did not meet your expectations regarding the friendliness of our staff.We hereby guarantee that the management will be informed so that it allows us to correct any irregularities in order to improve the quality of our services and guarantee the satisfaction of our customers. We are quite convinced that all reviews will help us to improve our services into a higher quality, for the satisfaction of our guests is to us a matter of a great importance. Sincerely,Elisabeth Castro,Front- Office Manager.
