Be Caffeinated

Hey Stewart, this is a problem we have been trying to figure out ever since we switched to the new sales system. We were assured by both the previous system and the new one that it would be a smooth transition to get gift cards working again and it has been anything but that, to the point that we are asking them for explanations about why it is taking so long daily to little response, and we may soon have to take more serious action. We understand how frustrating not being able to use a gift from a friend would be and are doing all we can to get this resolved. Please feel free to give us a message on our social media, the CONTACT US page on our website, or a call and we will see if there is anything else we can do to help you.

Thanks so much, Sandy!

Hey Laruel, we made the transition to Toast in early June and we made sure to spread information about the change on our social media and communicated to our team for them to speak with regulars and customers about the transition and that it would be some time before our rewards program began running again. It has been active again since mid-July, though in a somewhat limited capacity as we have had to rebuild it from the ground up with no support from Toast on the backend. We have been working to figure out technical problems like the birthday credit, as we know that has been a recurring problem, and unfortunately Toast has been of little help when we have spoken to their support staff, so it is something we are still working to resolve, but the points system and all other rewards are working as they did with our previous system before June. We hate to hear that the team there didn't seem to communicate with you in a way that would have been more satisfactory, I will be reaching out to the folks there to go back over how things currently work with the rewards and best customer verbiage and practices for situations like this. In the meantime, I'll be sendin you more rewards on the backend for all this trouble, and please reach out to us via our social media or our CONTACT US page on website if you want to discuss more, I know it is a lot!