B
Response from the owner
hace 4 meses
Thank you for taking the time to share this feedback. We're very sorry your visit didn't meet the standard you rightly expect. It's disappointing to hear the plain pie was only warm and that the pastry wasn't cooked through around the sides and base. We're pleased you enjoyed the beef flavour, and that the Pepper Steak was hotter, but the oily chips and a sticky bench are unacceptable. We are proud of our awards, so it sounds like you missed our usual standard on this occasion — please accept our apologies. We'll pass the feedback to the team so we can make improvements. We hope you'll consider giving us another chance to provide you with a positive experience.