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Response from the owner
hace 4 meses
Hi Irene, We’re really sorry about the mix-up on your bill, this was a genuine mistake on our part.Refunds are always processed immediately once identified, but depending on the bank they can take a few days to appear back in the bank account.If you could please send us a copy of the receipt to hello@birch-skye.co we’ll look into it straight away. Apologies once again.