Burger On Point

Hi there, thank you for taking time and giving us your feedback. We apologies for this experience, the week in questions we had few issues we were dealing with. We make our beef burgers from scratch and the downside is that sometimes we do get overground beef from our supplier in error, because we make everything fresh and don’t store meat for long we have to use what we receive as we don’t have backup to return the overground meat, which when cooked shrinks more than we anticipate. We have rectified this issue now until it happens again. Also due to bun shortage from our supplier we had to resort to secondary supplier which provided us with smaller looking buns than usual. Some pics are definitely posted by us but if you go through reviews customers have posted the pics of what they have actually received. We all have bad days and weeks and you were absolutely correct to point out as it was indeed a bad week for us. We as business do have good and bad weeks sometimes training new staff, supplier issues or sometimes it’s just a bad day. We hope you would have tried us few times to reach this conclusion but that is our hope, obviously your experience was bad enough to leave us this review. We think we are priced fairly considering we do things from scratch and never frozen beef burgers. Not contesting your experience just presenting our side. Overly ground beef when cooked can seem as a patty. Hope you give us another chance and may be we can change your mind. Thank you again for your feedback.