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Ven a beber algo tras ese largo paseo por Museo Remigio Crespo Toral. Es fácil encontrar Hotel Casa Merced gracias a su gran ubicación. Se comenta que aquí el personal es de confianza. Este lugar brinda un admirable servicio a sus invitados. De acuerdo con los comentarios de los clientes en Google, este lugar merece un 4,4.
Opiniones de los clientes sobre platos y características
Reseñas de visitantes en Hotel Casa Merced
/ 79
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Jodie Mac
hace 7 meses en Google
Our stay here was a short 3 nights. We had a lot to do in Cuenca, and this place was central to our trip’s needs. We have stayed in this area before, this is our first time here. When we arrived the staff were very quick to help with our luggage and get us in to the building. Also,they helped us park outside the building. From there ,we checked in and were shown to our room. First impressions, great staff and the room was very clean, almost stark. No complaints there. We had been driving all day so our first action was to test out the beds. Very nice and comfortable. One of the girls brought us a hot coffee which was nice and fresh. We both at this point went to sleep for a couple of hours. For convenience we decided to eat in the hotel. We both had a very nice Mediterranean salad, we ate in the common area which was quite busy. We got to meet more of the staff working there and they were very pleasant and helpful people. That was it for that day . We went back up to the room to unpack ,shower and sleep. Next morning we got up for breakfast ,the place was buzzing with a group of people. So we just held back and let them get going as it looked like they had a bus waiting outside. Then,we had a very sufficient breakfast of fruit and yogurt,bread with butter and jam, eggs done to your specifications, fruit juice, and coffee con leche. Then we departed to take care of our errands,shopping,and lunch. After we took care of the rest of our errands,then it was back to the room for a rest before dinner. The one big plus for us was there was no TV in the room,which made it quiet and restful. All in all, we had a very pleasant stay and would recommend this place to any traveler, Service: 5
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Erik Anton de Graaf
hace un año en Google
Comfortable and relaxed place amidst the busy quartier of the old town. Run by a sympathetic young couple that speaks English. Decent rooms. Has a sweet hidden green courtyard to escape the city. Recommended. Service: 5
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Susan Power
hace 2 años en Google
Quiet room, main floor, back of courtyard location, comfortable bed, space heater needed to provide sufficient heat for mid-May evening temperatures. Housekeeping seemed to provide adequate cleanliness. Secure and safe building and property. Pretty courtyard, nice exterior surroundings. Breakfast quality and variety 3 of 5. Service: 2
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Response from the owner
hace 2 años
Dear Susan, Thank you very much for your review; it greatly helps us evaluate our services. We appreciate all your positive comments about our hotel, as we strive every day to make our guests' experience at Casa Merced unforgettable. We are very sorry to hear about the negative experience you had regarding transportation to Loja. However, we feel it is important to clarify that there seems to be a misunderstanding. Casa Merced offers its services directly at the front desk; if you do not find a service at our front desk, it is because we do not provide it. What we can do is recommend an option that suits your interests and needs. You asked us for a recommendation for transportation to Loja (a service that, as we explained at the time, we do not offer to our guests and do not work with any company providing this service). We recommended a company that travels to Vilcabamba (a town near to Loja) and has its shuttle service near to our hotel,we told you to ask them if there is a possibility to make a stop in Loja, but this transportation company has nothing to do with our establishment. This was just a recommendation. It is important for you to understand that our customer service aims to ensure you have a wonderful stay in Cuenca. If you ask for a recommendation, we provide it with the best intention to meet your needs and make your experience in Cuenca as pleasant as possible. However, this should not become a situation where we, as a hotel, have to take responsibility for the service obtained from the recommendation you requested. We understand that this might have been inconvenient for you, but we believe it would be fair for us to be evaluated for the services we do provide in our establishment. Best regards, Joaquín. Hotel Casa Merced
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Honorato Vásquez 736, Cuenca, Azuay, Ecuador
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