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Response from the owner
hace un año
Margarita Florez, thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience left you feeling this way.Please know that we take food allergies and intolerances very seriously. The digital acknowledgment of our cross-contamination policy is not intended to be impersonal or dismissive, but rather a necessary measure to ensure transparency and to protect the health of our guests. Unfortunately, in kitchens where various ingredients are handled, the risk of cross-contamination can never be fully eliminated—so we want to make sure our guests are fully informed.Our team is trained to handle dietary requirements with great care, and we’re always working to improve. We’re sorry if this approach came across as insensitive, and we truly appreciate your feedback—it helps us create a safer and more thoughtful experience for everyone.Kind regards,Agnieszka Pawlik General Manager
