Chicken Shack Grosse Pointe

Name: Chicken Shack Grosse Pointe
Address: 19795 Mack Ave, Grosse Pointe, Michigan, Estados Unidos
Telephone: +13138866060
Price range: $
Rating: 2.9

814 votos

N.º 1437 de 3199 comida rápida en Detroit

N.º 16 de 45 comida rápida en Grosse Pointe

N.º 12 de 33 comida rápida en Grosse Pointe Woods

N.º 15 de 49 restaurantes en Harper Woods

CerradoAbre a las 11:00

Actualizado hace 3 meses

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Este restaurante te permite probar un generoso pollo frito, una sorprendente ensalada de col y un sabroso pollo a la parrilla. En Chicken Shack Grosse Pointe, puedes pedir platos para tomar fuera. Su bien preparado personal da la bienvenida a los comensales todo el año. Su servicio siempre es admirable, no lo olvides. Te van a gustar sus precios justos. Tal y como un gran número de críticos observan, la atmósfera es hogareña. Pero los asiduos valoran este lugar por debajo de la media en Google.

Opiniones de los clientes sobre platos y características

potato Wedges

of charge street parking

pollo frito patatas fritas ensalada de col ensaladas pollo pollo a la parrilla pollo con mantequilla costillas

Ver todasMenos

Valoraciones de Chicken Shack Grosse Pointe

Zomato

(3.4/5)

Foursquare

(7/10)

Google

(3.7/5)

702

Trip

(3.9/5)

Facebook

(4/5)

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monica braye hace 4 meses en Google

If I could leave all zeros I would. Potato’s were definitely cooked twice. They were hard to eat. Chicken had no flavor. The restaurant looks as if the health inspector needs to come for a visit. Definitely won’t be back Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

Response from the owner hace 4 meses

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We take great pride in the quality of our food and maintaining a clean, welcoming environment for our guests, so it's disappointing to learn that we fell short during your visit. We understand your concerns regarding the potatoes, the flavor of the chicken, and the overall condition of the restaurant. Feedback like yours is taken seriously and will be shared with our team for review. We would appreciate the opportunity to learn more about your experience. Please share your feedback with us through our website so we can investigate your concerns further. Thank you for bringing these issues to our attention. Your feedback helps us improve and provide a better experience for all of our guests.

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Ang G hace 4 meses en Google

I stopped by to pick up food for a party. I tried ordering via phone call to pick up but they didn't accept orders ahead of time. The size I needed wasn't on a digital menu. This place was FILTHY, the staff had filthy uniforms on and looked unkept. Standing at the counter looking back into the kitchen, looked like a disaster. I called the hostess and asked if they were sure they wanted food from here. They take your number to spam you but they don't use it to text you when your order is ready. I'm curious to see their health department report card for real. Because, ain't no way. Not only was it dirty, staff seem uninterested, and act like you're bothering them. Food: 1 Service: 1 Atmosphere: 1

Response from the owner hace 4 meses

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Cleanliness, food quality, and attentive service are priorities for our team, so we're disappointed to learn that we left you with this impression. We take concerns like yours seriously and would appreciate the opportunity to learn more about your visit. Please share your feedback with us through our website so our team can review your experience further. Thank you for bringing these concerns to our attention.

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Nici Reed hace 5 meses en Google

On May 2, I placed an online order for my mother and my two children. They drove from 7 Mile and Hoover in Detroit to the Chicken Shack location because we’ve consistently known this location for good food and strong customer service. My mother, who is a senior, picked up the order and checked the children’s meals before leaving. Everything looked fine on top, so she assumed her order at the bottom of the bag was also correct, especially given our past positive experiences at this location. Once she arrived home and sat down to eat, she discovered that her “well-done” potatoes were completely burnt—black and inedible. She immediately sent me a photo, and I drove from my home, straight to the store to address the issue. When I arrived, two young ladies at the front were polite and initially willing to help. They even acknowledged that this was not the first time something like this had happened. However, when the cook came from the back, the situation took a completely unacceptable turn. I calmly explained the issue and showed him the photo. His response was dismissive and unprofessional. He told me that since I ordered the potatoes “well done,” that’s how they would come. I explained that I am a frequent customer and have never received burnt food when ordering well done. Instead of correcting the issue respectfully, he continued with a negative attitude. When I asked for a refund, I was told I would need to contact the general manager. At that point, I chose to simply have the food remade. As he walked back to the kitchen, he yelled, “Then don’t order well done again.” That comment—and his overall behavior—was completely out of line. I remained in the store and made it clear that his attitude was unnecessary and that I simply wanted my family’s food prepared correctly. Instead of de-escalating, he continued to be argumentative and dismissive, showing no accountability for serving burnt food. I am extremely disappointed and frankly disgusted by how I was treated. This was not just about the food, it was about the lack of respect, professionalism, and basic customer service. This all occurred in front of other customers, which made the experience even more embarrassing and frustrating. I asked for his name, and no one would provide it. I have recommended this location to others in the past, and I intentionally chose this location over others that were closer to my mother because of the quality we previously experienced. Unfortunately, after this interaction, I will not be returning. This situation was handled poorly from start to finish, and I fully intend to escalate this matter further. Meal type: Dinner Price per person: $40–50 Food: 2 Service: 1

Response from the owner hace 4 meses

Thank you for taking the time to share your experience. We’re very sorry to hear about both the quality of the food you received and the way this situation was handled. Burnt food should never have been served, and we sincerely apologize for the frustration and disappointment this caused for you and your family. We are especially concerned to hear about the interaction you described with our team member. The behavior and comments you experienced do not reflect the level of professionalism, respect, or customer service we expect from our staff. We understand why this experience was upsetting, particularly after going out of your way to visit a location you had trusted and recommended in the past. Your feedback is being taken seriously, and we truly appreciate you bringing this to our attention. Please reach out to us through the feedback page on our website with your contact information so management can follow up with you directly and address this matter appropriately.

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