Comrade

Hi Dani, There was some glitch in the message portion of Google my business that prevented us from accessing your message and being able to address the issue. I intended to communicate how much I appreciated the way you handled it, instead of chopping us down and writing us off. Comrade came into being out of necessity because we are unable to serve guests inside at our spot next door. A takeout forward concept seemed to be the best strategy to finally make us profitable and able to actually pay ourselves. That said, it was rather rushed into existence given the circumstances. We are learning so much every single day, as one of the chef/owners cooks the food by himself each afternoon. Our wings next door have been received so well that we decided to use the same breading for our chicken sandwich. As it turns out, that breading doesn’t work well for it at all (and that was genuinely surprising). We have changed the recipe back to one we are more familiar with and yields a much nicer result. Big flavor and a consistent product are everything to us - we want people to taste how much we care about what we do because we are obsessed with it. We are short staffed, setting up systems and developing recipes all in real time every single day. While this is not ideal, it’s the only choice we have. Most of the time people seem pleased and enthusiastic so seeing the contrary leaves us feeling extremely disappointed and defeated (and a one star review for a new business during covid stings even more). I would like to offer a new version of the sandwich on us to show you that we listen and improve whenever possible. This business is literally our livelihoods and all we want is for people to enjoy it thoroughly. - James