Costa Del Subic

Name: Costa Del Subic
Address: 211 Olongapo - Bugallon Rd, Subic, Luzón Central, Filipinas
Telephone: +639680353418
Rating: 2.3

29 votos

N.º 17 de 179 restaurantes en Subic

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Muchos clientes consideran que su personal es creativo. Un gran número de críticos han notado que el servicio es eficiente. Pero la mayoría de los visitantes que usan Google no le otorgaron a Costa Del Subic una nota muy alta.

Opiniones de los clientes sobre platos y características

gran servicio desayuno cenas

chairo carne beicon cerdo

Valoraciones de Costa Del Subic

Google

(3.9/5)

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Cristal Bacsal hace 3 meses en Google

Terrible Service - No Notice About Outside Drinks Policy We went to Costa Del Subic on June 6, 2025 late at night. We were tired and hungry from a long drive and decided to dine in to rest. We brought a coffee drink with us. Upon entering, NO ONE informed us that outside drinks were not allowed. There was also NO SIGNAGE at the entrance. We placed our orders, sat down, and were waiting for our food to arrive. While waiting, a staff member suddenly approached us and said outside drinks are prohibited and that they need to "confiscate" our coffee. We were shocked. We had already ordered and were just waiting for our food. It was late at night, we were exhausted, and being told this last minute was very inconsiderate. We ended up asking for our orders to be taken out instead. We left hungry, tired, and disappointed. The experience ruined what should have been a relaxing dinner. *Management, please:* 1. Put clear "NO OUTSIDE FOOD/DRINKS" signs at the entrance 2. Inform customers of this policy BEFORE they place an order 3. Train staff to handle this more politely - confiscation is too extreme for a coffee The view is nice, but customer service needs serious improvement. We will not return.

Response from the owner hace 2 meses

Hi Cristal, Thank you for taking the time to share your feedback regarding your experience on June 6, 2025. I am very sorry to hear that your visit ended in disappointment, especially after a long and exhausting drive. Your frustration is completely understandable. Being caught off guard by a policy after you have already ordered—and being told your drink would be "confiscated"—is not how any guest should be treated. We aim to provide a relaxing environment, and it is clear we failed to do that for you. We take your constructive feedback seriously and are taking immediate action: Clear Signage: We are installing highly visible signs at our entrance regarding our outside food and drink policy so guests are aware before entering. Proactive Communication: Our front-of-house team has been instructed to kindly inform guests of this policy before taking any orders. Staff Retraining: We are retraining our staff on customer service and conflict resolution. We will ensure that policies are communicated with empathy and respect, rather than absolute enforcement like "confiscation." We completely understand your decision not to return, but we want to assure you that your review is being used to make tangible improvements to our service. Thank you again for helping us do better. Sincerely, Management Costa Del Subic

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Erlein Ureta hace 3 meses en Google

Really loved it here! The staff are very accomodating, approachable and quick. The pool was a bit murky but the place was wonderful especially during sunset. Service: 5

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Gel hace 3 meses en Google

Good location Nice scenery Food is ok, but took more than 30mins without warning. need improvement sa customer service and table serving. Simple payment transactions naging complicated pa, But the staff are kind naman You Need proper process and policies Sana mas ok next time Service: 1

Response from the owner hace 3 meses

Dear Gel, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed our beautiful location, scenic views, and that you found our staff to be kind. However, we sincerely apologize for the long wait for your food, the complications with your payment, and the gaps in our table service.You are absolutely right—proper processes and clear policies are essential for a smooth experience. We are already reviewing our kitchen timeline and transaction procedures with our team to make the necessary improvements. Your patience and constructive words mean the world to us. We hope you will give us another chance to provide you with the seamless, excellent service you deserve on your next visit! Warm regards, Costa Del Subic

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+63 968 035 3418