C
Response from the owner
hace 2 meses
Hi Sam, Thank you for taking the time to share your feedback. We're genuinely surprised to hear about your experience, as Frank has consistently demonstrated strong leadership and has been one of our most highly regarded General Managers. While we would like the opportunity to better understand the circumstances surrounding this situation and will be discussing the matter with him directly, we also recognize that your experience fell short of expectations. For that, we sincerely apologize. Please know that we take your concerns seriously and will be addressing them with our team to ensure a higher level of service moving forward. We appreciate you bringing this to our attention and hope to provide you with a much better experience in the future.