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Ven a descansar tras ese largo paseo por Inima Bacaului. Este restaurante está orgulloso de su generosa pizza, su casera sopa ciorba y su tierna sopa. Muchos usuarios estiman que aquí el personal es cortés. Restaurant Curtea Veche es conocido por su espectacular servicio. Según el criterio de los clientes, sus precios son adecuados. Aquí encontrarás una exótica atmósfera. Según la valoración de Google, este lugar ha recibido un 4,2.
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Opiniones de los clientes de Restaurant Curtea Veche - Crama & Terasa
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Europea, Pizza, Rumana
Horario de atención: 09:00 - 22:00
$$$$
Rango de precios por persona RON 46 - RON 110
Dirección
Strada Vasile Alecsandri 63, Bacău, Rumania
Características
Entrega
Para llevar
Tarjetas de crédito aceptadas
Asientos al aire libre
Reserva
Accesible para sillas de ruedas
Wifi
Estacionamiento
TV
Horario
| LunesLun | 09:00-22:00 |
| MartesMar | 09:00-22:00 |
| MiércolesMié | 09:00-22:00 |
| JuevesJue | 09:00-22:00 |
| ViernesVie | 09:00-22:00 |
| SábadoSáb | 09:00-22:00 |
| DomingoDom | 09:00-22:00 |
I contacted the restaurant to inquire about the last-minute order cancellation. I would have understood and taken any explanation, knowing it is a tough call to get a delivery in the New Years Eve, due to staff shortage, staff calling in last minute and other rationale independent of our will.
But what I do not take very well is bunch of lies, rudeness and unprofessional attitude from the person handling their online correspondence. Instead of listening to me and trying to get to the heart of the problem, I was shocked to come across the same experience with the restaurants that we all had 20 years ago, prior to leaving a communist Romania. Mentality did not change for some people as they are not able to evolve. It is possible that the owner or the manager does not have the slightest idea about the impolite and abrupt manner the uneducated person in charge of correspondence is treating his/her clients.
Whether it’s regarding delays in delivery, dissatisfaction with the food, or any complaints, customers will want to get in touch with you and want to feel like they’re being heard.
Please make sure your customer support staff is equipped to handle queries of all kinds and is prepared to tackle tricky situations.
Some restaurant owners become defensive when handling common complaints — especially when they are posted publicly online. Indeed, it can feel like a personal affront when guests object to your service, especially on a public internet forum.
You can prevent the situation from escalating to viral proportions, by handling customer complaints with care. Listen to and rectify the situation . Sympathize with the guest, and offer a solution to make things right.
In this case, it was your restaurant mistake. Glovo will never cancel an order unless is last minute rejected by the restaurant. Your staff wanted to leave home earlier and decided in the most dishonest way to cancel last minute a large order and go home.
If it's a reputable, well-run establishment, the manager or proprietor would ensure that client is taken care of, the matter is dealt with pleasantly and politely, in this case you could have offer to mend somehow the situation, apologize and send part of the order or offer to reschedule another day.
Instead, failing to assume reasonability and accountability, they tried to blame Glovo (the third party) and even to complain about their percentage that they have to pay to Glovo for mediating the order. Any bad customer experience taints your reputation. No manager or owner came to introduce, to offer at least a sincere apology. Not even an explanation.
Finally, the incident broke the consistency of prior experiences, which now leads to a lack of confidence. I will never use this restaurant again, and want to emphasize once again to everyone else, their lack of professionalism and basic honesty. Unless all this case handling was left to a novice with little to no competence. This can be remedied, but it takes a great person to admit to this fault and let go this person from their business or at least retrain him/her. Someone once said: “Great service is mistakes handled well.” That’s great advice for any business.