DONNA

¡Muchas gracias por su hermosa reseña!Nos alegra mucho que hayan elegido DONNA para celebrar su cumpleaños y que el ambiente, la comida y la atención hayan sido de su agrado. ¡Esperamos verlos pronto de nuevo! Vielen herzlichen Dank für Ihre tolle Rückmeldung!Es freut uns sehr, dass Sie Ihren Geburtstag bei uns gefeiert haben und mit Ambiente, Essen und Service rundum zufrieden waren. Wir freuen uns auf Ihren nächsten Besuch im DONNA!

Thank you for taking the time to update your review and share your experience with us. We truly appreciate your honest feedback. We are very sorry to hear that your second visit did not meet the standard you experienced the first time. Inconsistencies in taste, portioning, and service should not happen, and we understand your disappointment — especially after a strong first impression. Your comments regarding the pizza, the carpaccio portion, and the delayed plate removal are noted and have been passed on internally. You are absolutely right that consistency and oversight are essential. We are actively working on improving staffing levels and internal quality control to ensure a more reliable experience for our guests. Thank you for also acknowledging the potential you see in Donna. We take feedback like yours seriously and see it as an opportunity to improve. We would be glad if you gave us another chance in the future to show you the level of quality we strive for. Kind regards The DONNA Team