The girls who work there gave me average service (no service with a smile). It wasn't the best coffee shop, but it wasn't the worst either. The coffee station wasn't very eye pleasing and they didn't have any napkins. Plesse fix these issues. Attention to details help attract customers.
Kind and friendly staff, and a large selection of cookies which is great for parents with children, or mall employees wanting a quick snack/sugar rush. Used to be a coffee shop, so while they still have a selection, I've seen larger there.