Dinners

Hello, Thank you for taking the time to share your experience with us. We are truly sorry to hear that your visit did not feel welcoming and that the situation came across as discriminatory. This is absolutely not how we want any guest to feel in our restaurant. First, we want to sincerely apologize if our staff’s behavior felt judgmental or unprofessional. Our goal is always to treat every guest with respect, care, and equal service. Regarding outside food, we – like most restaurants – have a policy that only food purchased on the premises may be consumed in the dining area. This is mainly due to food safety regulations, allergen responsibilities, and fairness to all guests. Exceptions naturally apply to infants, which is why it was not an issue for your 11-month-old to eat home-prepared food. However, we regret that this policy was not communicated in a better and more respectful manner. No guest should ever feel singled out or uncomfortable, and we take your feedback very seriously. We will address this situation internally and review how we can improve our communication and hospitality moving forward. We appreciate that you chose to visit us with your family, and we hope you will give us another chance so we can provide the warm and positive dining experience we strive for. Thank you again for bringing this to our attention. Kind regards Nina Panagiotidis

Thank you so much and you are welcome back. Best regards Nina Panagiotidis Unit manager