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Response from the owner
hace un mes
Thank you, Miss A, for your feedback. We’re glad to hear you enjoyed the atmosphere, food, friendly staff, and desserts. We sincerely apologise for the allergy concern involving your son’s meal. This should not have happened, and we completely understand how serious and upsetting it could have been. We’ll be addressing this with our team immediately to improve our allergy communication and checking procedures. Thank you for bringing this to our attention, and we’re grateful you were able to intervene before your son ate the aioli. Kind regards, The Team at Doctor Syntax Hotel Sandy Bay