Domino's Pizza

Hi Gayle, Thank you for bringing this to our attention. I sincerely apologize for the frustrating experience you had in our store. After reviewing the video and audio from your visit, it appears that the team member assisting you at the counter was unsure how to locate your previous order in our system to identify the pizza you were trying to reorder. In this situation, our manager should have immediately stepped in and assisted rather than continuing to make pizzas. Regardless of the circumstances, you should never feel dismissed when asking for help, and I apologize that we did not provide the level of service you deserve. We addressed this issue with the team and we will be retraining our staff on both customer service expectations and order lookup procedures to help ensure this does not happen again. Thank you for your feedback. It helps us identify opportunities to improve, and we hope you'll give us another chance to provide you with the experience you deserve. Customer Support Montgomery Pizza LLC

Awe, we greatly appreciate your loyalty! Our team is happy to know we have earned your review through our hard work! Thank you so much for your kind words! We hope you have a wonderful day and look forward to serving you again soon!