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Response from the owner
hace 2 meses
Stephen Lavadinho Thank you for taking the time to share your feedback. We sincerely apologize for the mistakes with your order and for the frustration this experience caused. We understand how disappointing it is to receive a pizza that was not prepared according to your request. We are also sorry to hear that the remake did not meet expectations and was not properly cut before being served. Additionally, the interaction you described with our team member is concerning, as we expect every customer to be treated with courtesy and professionalism. We appreciate you bringing these issues to our attention. Your feedback will be shared with our leadership team so they can review what happened and address these concerns with the store. Please reach out to us directly so we can learn more about your experience and work to make this right. We value your feedback and would welcome the opportunity to restore your confidence in us. CustomerCare2@teamcheckmatepizza.com