Don Ramon Mexican Restaurant

Miguel, thank you for taking the time to share your experience and for your continued support as a frequent guest. We truly appreciate your honesty.We are very sorry for the interaction you described. What you experienced does not reflect the level of respect and hospitality we expect from our team. We take this matter seriously and will be addressing it internally to ensure it is handled properly and does not happen again.We’re glad to hear that our supervisor was able to assist you in a professional manner, but we completely understand how this situation impacted your visit.We value every guest and the diverse community we serve, and we are committed to providing a welcoming experience for everyone. We hope to have the opportunity to welcome you and your family back in the future.

Lamentamos mucho escuchar que su experiencia no fue la esperada. Agradecemos que se haya tomado el tiempo de compartirnos lo ocurrido, ya que este tipo de comentarios nos ayudan a mejorar. Nos preocupa especialmente lo que menciona sobre la temperatura de la comida y la atención recibida, ya que ese no es el servicio que buscamos ofrecer. Su comentario será revisado con nuestro equipo para tomar las medidas necesarias. Esperamos que en el futuro nos brinde la oportunidad de ofrecerle una mejor experiencia. Gracias por hacérnoslo saber.