Dumpling Chef

Hi Sandeep, Thank you for bringing this to our attention. We’re very concerned to hear about your experience — stale food and an uncaring response from staff are absolutely not acceptable and not reflective of the standards we expect. Food freshness and customer care are top priorities for us, and this feedback has been escalated to the store management for immediate investigation and corrective action. We sincerely apologise that your concern was not handled properly at the time. We understand why this left a very negative impression, and we appreciate you speaking up. — Dumpling Chef Team

Thank you so much, William! We’re thrilled to hear you enjoyed your visit to our Essendon DFO store. It means a lot that you loved our dumplings and found both the food and service satisfying. We truly appreciate your detailed and thoughtful feedback — it keeps our team motivated to serve every customer their best meal. Hope to see you again soon!