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A sus clientes no les gusta el beicon de este café. Einstein Bros. Bagels no es muy querido por los usuarios de Google, quienes le han dado una valoración por debajo de la media.
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Reseñas de visitantes en Einstein Bros. Bagels
/ 609
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Vuelva a intentarlo más tarde.
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Libna Tagle
hace 8 años en Google
Les recomiendo el de salmón, es delicioso!!
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Angelica Martinez
hace 2 meses en Google
I only write reviews for really good or really bad experiences, and I am normally very forgiving, so it takes a lot to do this. I placed an online order on 6/14/2026 around 10:40 AM. I pulled into the drive thru line a few minutes early, around 10:47ish (my email confirmation stated it would be ready by 10:50) so I figured the time it took the line to move, my order would be ready. I did the order online so I could make sure it was accurate, and didn’t want to confuse the worker over the speaker. I was honestly trying to be considerate because I know it can be a lot to order food with special requests in the line but the worker sounded highly inconvenienced that I was in the drive thru line to pick up an online order. She told me it would take a long time and that I should just go inside instead “like you’re supposed to for online orders.” The tone is what really bothered me the most, I did not appreciate being spoken to that way. I wasn’t trying to throw off their system, and I COMPLETELY understand if I shouldn’t have gone through the drive thru, I have no problem with any of that.. it’s the way she spoke to me. There is a way to tell a person something kindly and effectively so they know better for next time. Anyway, I told her okay.. that I would go inside. I didn’t try to fight or argue, I was a little bothered but I didn’t try to fight it. So I stayed there in the line because I couldn’t back out or go around, so I intended just to wait for it to go all the way through so I could get out of it and go inside. Before the line moved up, she came back onto the speaker and with the same annoyed tone tells me that I could just stay in the line if I wanted to or come inside, it was my choice. So I told her I would prefer to just stay in the line because I have two small children in the backseat so it would be a little easier to stay in the drive thru. She said okay and I pulled up to the window. When I got to the window, I could tell she was bothered and annoyed and told me the order would be out shortly. I waited patiently and she handed me the bag. I got home and the order was completely wrong. I honestly feel that this was done on purpose, which was the final reason that pushed me to write a bad review. I know mistakes happen, but this truly felt intentional. Both bagels were made completely wrong and she put the wrong muffin in the bag. I’m just disappointed that a slight inconvenience to someone takes away their humanity.. I’ve worked in customer service before, so trust me I get it. But I don’t believe that means you should give bad customer service and make an order incorrectly over an honest mistake a customer made by going through a drive thru line. Had she told me kindly from the start that I should have went inside, I would have easily said “Oh, I am so sorry! I didn’t know, so that’s my fault” but I do not respond well to someone giving me a bad attitude for it. So please, do better with customer service. Food: 1 Service: 1 Atmosphere: 1
E
Response from the owner
hace 2 meses
Hi Angelica, we are sorry to hear we fell short of providing the stellar service we are normally known for. This is not the level of service we strive to provide at Einstein Bros. Bagels. Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and try to turn your experience around. If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
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J
hace 4 años en Google
My daughter & I picked up some bagels this morning, Alexia was super kind. She was very outgoing, greeted us with a big smile & was very nice. The customer service she gave us was on another level. Nowadays you cannot get any decent customer service anywhere, which is really sad. Most places they don't even bother greeting you & make you feel like your an inconvenience to them. But Alexia was super kind, didn't rush through our order & had great customer service. It's very refreshing to start your day with someone treating you kindly at the start of your day, thank you Alexia for making our day start out amazing, we will definitely be back Update: went to this amazing place again today, Alexia was working and she gave me the BEST customer service again!! Alexia is ALWAYS super kind very professional, her kindness really shines & makes Einstein Bros. Bagels a true gem to receive not only great food but excellent service too! THANK YOU!!
E
Response from the owner
hace 4 años
Thanks for the shout out! We will pass your note along so Alexia knows that her hard work is much appreciated! We hope to see you again soon!
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Bocadillos, Opciones vegetarianas
$$$$
Rango de precios por persona
$10-$20
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Dirección
1908 Wellspring Ave SE #100, Rio Rancho, Nuevo México, Estados Unidos
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Accesible para sillas de ruedas
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| LunesLun | 06:00-14:00 |
| MartesMar | 06:00-14:00 |
| MiércolesMié | 06:00-14:00 |
| JuevesJue | 06:00-14:00 |
| ViernesVie | 06:00-14:00 |
| SábadoSáb | 06:00-14:00 |
| DomingoDom | 06:00-14:00 |
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