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Response from the owner
hace 7 meses
We’re really sorry to hear about your experience and understand why you’d be upset. Situations involving removals are never taken lightly and our security team are trained to act only when they believe it’s necessary. That said, we take all allegations of inappropriate behaviour very seriously, including concerns about how the situation was handled. We would genuinely like the opportunity to look into this properly. Please contact us directly with the date, time and any details you are comfortable sharing so we can investigate and address accordingly. Your feedback has been noted and we appreciate you taking the time to raise it.
