Etere Rooftop

Dear Natascha, Thank you for sharing your feedback. We are truly sorry this happened, especially on such an important occasion as your anniversary. Unfortunately, due to unforeseen operational circumstances, we were unable to proceed with the rooftop service as scheduled. While these situations are exceptionally rare, we fully understand the disruption they caused to your plans and the frustration of having to arrange alternatives at short notice during a busy period. Please accept our sincerest apologies. We value your feedback and we will use it to further improve both our communication and our guest experience. We hope to have the opportunity to welcome you back in the future and provide the seamless and memorable visit you had originally envisioned. Kind regards, Etere Rooftop Team

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your reservation had to be cancelled at short notice. Unfortunately, due to an unforeseen operational circumstance related to a private event, we were unable to accommodate your booking as originally confirmed. We fully recognize the inconvenience this caused and regret the impact it had on your plans. Please accept our sincerest apologies for the experience. Should you decide to visit us in the future, we will do our utmost to ensure that your experience reflects the high standards of hospitality we strive to provide and fully meets your expectations. We hope to have the opportunity to regain your trust and welcome you to Etere in the future. Kind regards, Etere Rooftop Team