Excelsior Deli

Hi Ueaboon,After discussing the review with our staff, we can confirm that this review does not accurately reflect our cleaning procedures.Our cutlery cleaning process consists of three stages: pre-rinsing to remove food residue, washing in a commercial dishwasher, and high-temperature sanitising within the dishwasher.The pre-rinse stage is only a preparation step. As washing and sanitising are performed by the dishwasher, staff do not decide how thoroughly cutlery is cleaned.Without knowing the context of the conversation you refer to, we cannot comment on exactly what was said. However, comments relating to the pre-rinse stage may have been misunderstood as comments about the cleaning process itself.What was observed was likely one stage of the process rather than the complete procedure.Excelsior Deli Management