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Response from the owner
hace un año
Dear Pilar BP, First of all we would like to sincerely apologize for the bad experience you had that day. We have tried to understand the whole scenario with all the staff today and they did mention that you doesn’t want to dine in and just wanted to get the chop for the beer trail passport so therefore even if we have the terms and conditions of 2 beers and a free snacks for 1 chop we also get you the chop first. We will never say no to customer even if the customers just wanted a coffee or juice we will still serve them even they are not eating. This is really a huge misunderstanding. Maybe my staff heard wrongly that you just wanted the chop and you don’t want to dine in but they didn’t know u actually wanted to sit down for a beer. Why will we wanted to say no to a paying customers? Every cents counts to us. Thanks for dropping us this comments or else we wouldn’t know we have lose a precious customers. Once again so sorry about it. If you’re still in Penang. Please do drop by again and we sincerely wants to make this right again. Sincerely Annie,Fam Dining Manager
