Fins Restaurant and Bar

Thank you Leslie for visiting Fins Restaurant and for taking the time to share your feedback.. First we are pleased to hear that Steve, your waiter, was pleasant and welcoming. We are sorry, however, that your overall experience did not meet your expectations. You chose our five-course tasting menu with wine matching at $214 per person. The purpose of the wine matching is to allow our guests to discover a variety of wines selected by our sommeliers to complement each individual dish. We believe, that your comment about "paired wine was not palatable", may be referring to the Benoit Badoz “Terre de Revermont” Savagnin type. This is a distinctive Jura wine with nutty, almost Sherry-like characteristics. While it can certainly be challenging to drink on its own, its flavour profile is specifically chosen to complement our seafood bisque. We appreciate that this style of wine, as well as some of the other wines in the pairing, such as the Pet-Nat Rosé, German Riesling and Sauternes, may not suit everyone’s personal taste. Our wine matching has received recognition from the SMH Good Food Guide, and each wine is selected with a particular dish and purpose in mind. The matching wines are also listed on the menu, and guests are always welcome to choose our tasting menu without the wine pairing. We also have a selection of approximately 100 wines available should you prefer a more classic choice. In particular, with the Savagnin, we understand that it can be an unfamiliar style. If you would have let our team know that it was not to your liking, we would have been very happy to accommodate you with an alternative. Regarding your comment that our team appeared more interested in the Japanese pop-up, we are genuinely surprised to hear this. Steve, who looked after your section, remained with your table throughout the evening and did not leave his section. We certainly never want a guest to feel that they are receiving anything less than our full attention. We are disappointed that you fell thatwe did not deliver the experience you were hoping for, but we appreciate your feedback and hope this provides some context around the choices made for your evening.

Hi Kristeen,Thank you so much for your incredible review and for taking the time to share your experience.We are so happy to hear that your visit to Fins was the best dining experience you’ve had. Your compliments about our attentive team and the food are much appreciated. We genuinely care about every guest’s experience, so it is wonderful to know that came through during your visit.We are looking forward to seeing you again at Fins during your next visit in Kingscliff.