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Response from the owner
hace 6 meses
Dear Stephen Ward, Thank you for taking the time to share your detailed feedback regarding your recent dining experience at Fire & Salt. I’m pleased to hear that our waitress provided friendly and attentive service during your visit. However, I am very sorry that your experience with the table allocation, menu, and your meal did not meet your expectations. I completely understand your frustration regarding the initial tables offered, the noise from the kitchen, and the differences between the online menu and what was available on arrival. Regarding your burger, I apologise that it did not meet the standard you expected. We take all comments about food quality seriously, and I will be sharing your feedback with our culinary team so they can review preparation, portioning, and presentation to ensure it reflects the quality we aim to provide. I will also review the menu pricing and online discrepancies with the team to ensure clarity and consistency for our guests. Thank you again for your honest and constructive feedback. It is invaluable in helping us improve the guest experience, and we hope to have the opportunity to provide a more enjoyable dining experience on your next visit. Kind Regards, Cody Nathwani Front Office Manager