Five Star Restaurant Asian

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, especially with having difficulty getting through to us by phone and feeling that your concerns were not properly addressed by our management team. That is certainly not the level of service we want our guests to receive.Regarding the phone, our host is also responsible for seating guests and assisting with taking orders, so there are times when she may be actively seating a table or helping another guest when the phone rings. Because of that, you may occasionally need to call back more than once before someone is able to answer. We understand that this can be frustrating. If you have trouble reaching us by phone, takeout orders can also be placed directly through our website, which can be a convenient alternative.We also want to clarify the concern regarding portion sizes. All of our portions are measured and served by weight, whether you dine in or order takeout, so the amount of food is intended to be the same either way. We understand that the way food is packaged for takeout may make the portion appear smaller than it does when it is plated for dine-in service, but our portion weights remain consistent.As for the white sauce, we understand why you may find its removal surprising. White sauce is traditionally associated more with Japanese cuisine, while our restaurant focuses on Chinese cuisine. We made the decision to no longer offer it as part of our effort to keep our menu and offerings more authentic to the regional Chinese food we serve.We’re glad to hear that you enjoy the food, and we truly appreciate your past support. We take your comments about our service and communication seriously and will be using this feedback to identify where we need to improve. We hope you’ll give us another opportunity to provide you with a better experience.

Thank you for being a loyal guest and for supporting Five Star throughout the years. We truly appreciate the time you’ve spent dining with us, which makes it especially disappointing to hear that your recent experiences haven’t lived up to what you’ve come to expect from us.We never want a longtime guest to feel that the quality of our food has fallen short. Your feedback is important, and we’ll be sharing it with our team as we continue working to improve and deliver the experience that made you a regular in the first place.We’re genuinely grateful for your years of patronage and hope we have the opportunity to earn back your confidence in Five Star.

Thank you so much for the wonderful review! We’re thrilled to hear that Mary Beth took great care of you and that you enjoyed you experience. We can’t wait to have you back soon to try something new!