Float

Hi Abdelrahman, thank you very much for sharing your honest feedback — we truly appreciate you pointing out these details to help us improve. We’re very sorry the best-seller dessert didn’t meet your expectations: that the cookie looked inconsistent, was dry, stuck to the plate, and was hard to enjoy. This is absolutely not the quality we aim to deliver. We’re also sorry our team didn’t take proper action when you mentioned this during your visit, and that the overall atmosphere fell short too — we’ll review both our preparation standards and staff response procedures right away. If you’re open to it, could you let us know roughly when you visited? That will help us look into this more specifically. We’d love the chance to welcome you back and make this right for you soon. Thank you again for your valuable input

Hi Jaworski! Thank you so much for your kind words! We’re delighted to hear you found our team accommodating and enjoyed your meal. It means a lot to have you as a satisfied customer—we can’t wait to serve you again soon!

Hey JC! Thanks so much for the awesome review—we’re so stoked you loved our drinks and service! Huge thanks too for the shoutout to Stephanie, she’s definitely going to be over the moon reading this! Can’t wait to have you back again soon!