Ford's To Go

Jamel, thank you for sharing this. We’re genuinely sorry about your experience, especially the wait to be acknowledged and receiving a burger that was not cooked to your expectation. That is not the standard we hold ourselves to, and we understand why you were frustrated. Your feedback has been shared directly with our team so we can address both the service delays and food quality concerns. We appreciate you taking the time to let us know what went wrong. If you’re open to it, we would welcome the opportunity to make this right. Please feel free to reach out to us directly so we can follow up with you personally.

Hi Vanessa, we’re very sorry to hear about your recent experience. Serving undercooked food is absolutely unacceptable, especially with a kids’ meal, and we take this very seriously. We appreciate you bringing it to our attention so we can address it with our team right away.