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Fry's Food And Drug

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1600 votos
10 sucursales más en Phoenix
CerradoAbre a las 07:00
Actualizado hace 3 meses
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Ven a por una casera causa o un sabroso pollo frito si tienes hambre. Su insuperable vino es la elección perfecta. Aquí puedes pedir un bien valorado café. Los donuts de Fry's Food And Drug no son muy del agrado de sus visitantes.

La comida a domicilio es una de las grandes ventajas de este lugar. Basándonos en las opiniones de los clientes, sus empleados pueden llegar a ser sobrevalorados. Según sus comensales, el mayor inconveniente de este lugar es su correcto servicio. De acuerdo con las opiniones de los usuarios, los precios son bajos. Los usuarios de Google han premiado a Fry's Food And Drug con un 4,1.

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Me encanta xq encuentro todo lo q kiero visiten el frys
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Muy amables y bilingues un trato smable en servicio al.cliente
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My boyfriend and I went to the Fry's Food And Drug off of 7th Ave and Camelback to pick up groceries for his apartment. We were given the worst customer service we have ever received in our lives.
We were in line waiting to be rang up and a Black couple came behind us to wait to get their items checked out. It came to our knowledge the line was closed, and the Cashier Bil (William on the receipt) was only going to be helping us from that point forward. Mind you, this is AFTER they got in line. He proceeds to put the responsibility on us to reject them service due to them being so far away from his station.
I took a few moments to process the situation, and I had advised the couple of what was happening. Following suite, I proclaimed to Bil that it was “Not my job to tell them they can’t be helped”. Bil became frustrated at this point. He began to yell saying, “If I wasn’t comfortable saying so, I should have said something”! He then proceeded to tell them to go to another lane.
As we arrive to the check out counter, my boyfriend begins conversing with Bil and begins trying to coach him on how to handle his customers more professionally because we were both very upset being put in such an awkward situation. He continues to put the blame on us when my boyfriend tried to tell him that if a store associate had handled the situation of closing the line it would have avoided the entire issue. During this conversation, Bil begins to throw his groceries into bags with out care due to his emotions getting the best of him and finishes check out.
After leaving the line, Bil decided to leave his register and watch his actions. He became very defensive, and upon request for a manger, he became verbally hostile and aggressive and got in my boyfriends face while trying to speak with the Manager on Duty. My boyfriend had to repeatedly tell him to get away from him while the manager, other associates, and security stood by as bystanders. The manager’s only response was “I’m sorry, and you can call corporate to file a complaint.”
During times of social injustice and the Black Lives Matter movement, I believe it is imperative for a company to train their employees on empathy and escalated situations. Today could have gone a negative way for all parties involved, and I continue to feel such empathy for the black couple that Bil decided to humiliate today. No one should ever be put in a potentially hostile situation as a patron is an establishment because in employee doesn’t feel like doing his job or isn’t comfortable with what is required of him. Frys this needs to be corrected!
$$$$ Rango de precios por persona hasta $10
Fry's Food And Drug en el mapa
© OpenStreetMaps contributors
744 W Camelback Rd
Phoenix, Arizona, Estados Unidos
Dirección
744 W Camelback Rd, Phoenix, Arizona, Estados Unidos
10 sucursales más en Phoenix
Características
Entrega Tarjetas de crédito aceptadas Wifi Para llevar Accesible para sillas de ruedas
Horario
LunesLun 07:00-22:00
MartesMar 07:00-22:00
MiércolesMié 07:00-22:00
JuevesJue 07:00-22:00
ViernesVie 07:00-22:00
SábadoSáb 07:00-22:00
DomingoDom 07:00-22:00
Instagram
@frysfoodstores
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