Fusion

Name: Fusion
Address: University of Essex Wivenhoe Park Square Four (next to Top Bar, Colchester, Inglaterra, Reino Unido
Telephone: +441206874303
Price range: $$
Rating: 4

78 votos

N.º 253 de 347 pubs y bares en Colchester

Abierto ahora 11:30 - 19:30

Actualizado hace 2 días

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Pide uno de sus distintos tipos de sushi

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Merece la pena visitar este restaurante por sus generosos calamares, su casero pollo y sus perfectamente elaboradas hamburguesas completas. Un gran número de críticos apuntan que aquí el personal es recomendable. De acuerdo con las opiniones de los usuarios, Fusion es bien conocido por su pasable servicio. Según el criterio de los clientes, sus precios son asequibles. Tan pronto como entras en este establecimiento, sientes su aburrida atmósfera. Este lugar tiene en Google una nota de 4 según sus visitantes.

Opiniones de los clientes sobre platos y características

ambiente acogedor personal amable almuerzo cenas

calamares aves de corral pollo marisco patatas fritas hamburguesas completas

Ver todasMenos

Valoraciones de Fusion

Foursquare

(6.1/10)

Google

(4/5)

Trip

(2.6/5)

Facebook

(3/5)

Reseñas de visitantes en Fusion

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Ma R hace 2 años en Google

He comido aqui durante el verano, que no se si es lo mismo que durante el curso. Comida de mala calidad y local sucio, especialmente la escalera por la que se entra.

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Callum Knock hace 3 meses en Google

Food: 5 Service: 5 Atmosphere: 5 Order type: Dine in Price per person: £1–10

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Warimi Karogo hace un año en Google

The food was alright. However the service from the staff, specifically the server Victoria was HORRIFIC, and felt extremely microagressive. When we asked her for help while trying to pay with our contactless card (as our order was a large order summing up to £48, and we were not aware there was a limit on orders for contactless payments), when we asked her for her help before coming over she loudly sighed and rolled her eyes towards two of my friends. Both of whom I must mention are also people of colour. When she came over her tone was extremely condescending, she was unhelpful, did not provide a solution and then just walked away leaving us to come up with a solution ourselves. We decided to split and make multiple payments. When she brought over our food she did not say anything like “enjoy your meal” or anything expected as standard procedure in customer service despite all of us being like “thank you so much”. ( A table of 7 people of colour ) Additionally she dropped one of our squid items on the floor right next to our table as she brought it over and did not come to clean it up or apologise/ offer a replacement. Despite us pointing this out to her. Overall the food was okay l, ambience was decent but I was extremely disappointed with our server Victoria. I have come to fusion several times, both during my time as a student and graduate and I am extremely disappointed at this service we received especially as we had brought our family and friends. * Also the restaurant was practically empty so I can’t even fathom a reason as to why she was so condescending, dismissive and rude other than racist micro aggressions Food: 4 Service: 1 Atmosphere: 3

Response from the owner hace un año

Dear Warimi Karogo, Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and are truly sorry to hear that your visit allegedly did not meet the standard of service we strive to provide at Fusion. We are deeply concerned about the incidents you described. We take matters of customer care very seriously, and we do not tolerate any form of disrespectful or discriminatory behaviour. Please know that we will be thoroughly reviewing this alleged situation . Your loyalty and support over the years mean a great deal to us, and it is disappointing to hear that allegedly this visit did not reflect the welcoming and professional environment we aim to uphold. If you are open to it, we would appreciate the chance to discuss this further. Please feel free to reach out to us directly at v.piekute@essex.acv.uk to discuss in person. Your feedback is invaluable in helping us improve, and we hope to have the chance to welcome your back . Essex Food

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