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Si te ha dado hambre visitar Parrocchia Gallio S. Bartolomeo, come algo en Kleos Hotel Gaarten Benessere e Spa. Ven a este lugar y haz un intermedio para disfrutar de su sabroso kachamak. Aquí puedes pedir un bien valorado cordial. Su excelente café está entre las bebidas más populares de este lugar.
Es fácil encontrar Kleos Hotel Gaarten Benessere e Spa gracias a su estupenda ubicación. Se comenta que aquí el personal esta bien preparado. Un sorprendente servicio es otro punto importante. Según el punto de vista de los clientes, el ambiente es agradable. Google le ha dado un 4,1, lo que indica que puedes elegir este lugar para pasar un rato agradable.
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Reseñas de visitantes en Kleos Hotel Gaarten Benessere e Spa
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Sara
hace 20 días en Google
What a wonderful day here at the spa, especially because Carlo from the restaurant treated me in such a beautiful way! Thoughtful and kind. Plus, he’s from Long Island NY and I live in NY now, we had so much to talk about, he’s a gem in this place! Always ask for him for service.
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Micheal Rebuck
hace 27 días en Google
Shambolic, uncaring and sad to say deceitful. What a dreadful experience. My full complaint sent and ignored 5 times is below, but in short. (1) They took 45 minutes to serve a choice of just two pre-ordered first courses, (2) they tried twice to serve tepid, reheated & dried up main courses, lied to say they had been freshly made until they finally admitted they were the same dishes we had first sent back (then the restaurant manager told us he did not care! (3) served cartons of juice at breakfast when they advertise it to be freshly squeezed and (4) pre-blocked full payment for my stay, then took payment again at checkout saying the block would be lifted automatically; it wasn't until after 5 communications and 12 days later. Not one word of apology, despite my messages having been sent to their Director, their complaints email and the hotel itself (I even sent the complaint in Italian so that they had no excuse that they could not read it). Terrible experience at one of your hotels Dear Sirs, I feel it is appropriate to inform you of the unpleasant experience my wife and I had during our stay at your Hotel Gaarten in Gallio on the night of July 11, 2026. We had booked your dinner-inclusive package and upon check-in, we were told we had to order by 5:00 PM, which we did without issue, reserving a table for 8:00 PM. When we arrived at the restaurant, we were informed that only one of the two desserts offered was available. When we asked for wine, we were told there was no wine list and only one red wine was available. After 30 minutes, our appetizers still hadn't arrived. We asked where they were and were told that the food was prepared in the order requested. We then watched as three tables who arrived after us were being served, while we still hadn't received anything. I spoke to the manager, who immediately rushed our orders. Ultimately, my wife's order arrived, but mine did not. My first course arrived 15 minutes later, so almost 45 minutes after we arrived (and remember, it was pre-ordered), and after my wife had finished hers. I was halfway through my first course when both second courses arrived. I told them this was unacceptable and that they would have to take them back until I was finished, and that they would have to remake them. Later, they tried to serve us the same dishes, cold and dry. I called the manager and said this was unacceptable and that the food should be freshly prepared. He went back to the kitchen, brought back the same dishes, and said they were new, freshly cooked. I told him I didn't believe him, and he said he didn't care! We refused to eat the cold, dry food, and your chef came to speak with us. He admitted that the food was the same as before, apologized for trying to deceive us, and promised to remake the dishes, which he did. In addition to this inconvenience, two small issues arose: I asked for a toothpick that was never brought, and we were served the wrong desserts. I complained to the front desk the next morning, who discounted my bill by only €50, then charged me the correct amount and assured me that the original €247 payment made on July 4th would be canceled as it was only a temporary hold. Now, almost a week later, the hold has still not been lifted, and I've paid twice for a terrible experience. Finally, as an aside, I read on your website that your breakfasts are excellent and that you serve fresh juices. This is absolutely not true, as I've seen your waiters refilling the juice dispensers with large catering cartons. I look forward to hearing from you.
K
Response from the owner
hace 27 días
Dear Mr. Rebuck, Thank you for sharing such detailed feedback regarding your stay at Hotel Gaarten on July 11th.We place high value on our guests' opinions, as they serve as an essential opportunity for reflection and continuous improvement. We sincerely regret that your dining experience did not meet the standards of service and timeliness that we strive to deliver daily. The delays and oversights you highlighted fall short of the quality we aim to provide. However, we would like to emphasize that the situation was addressed that very evening, with our Executive Chef directly stepping in to re-prepare the dishes and offer his sincere apologies. Furthermore, we wish to clarify the payment process with full transparency: the initial amount was never a double charge, but rather a standard pre-authorization hold commonly used in the hospitality industry when providing a credit card for guarantee.This temporary hold was officially released by our system, and we sent you a formal confirmation message as soon as the release was processed. The actual time it takes for the funds to reflect back on your account depends entirely on your issuing bank and international card networks, which are outside of our direct control. Regarding your comments about the breakfast service, we will conduct the necessary internal checks with our dining staff to ensure complete transparency and maintain the high quality of our culinary offerings. Should you wish to clarify any further details or discuss the matter again, we remain gladly at your full disposal at info@kleoshotelgaarten.com.Out of respect for privacy regulations and to protect our guests, we prefer to continue any further conversation in private. Renewing our sincere apologies for the inconvenience experienced, we send you our best regards. Management Hotel Gaarten Wellness & SPA
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Cody Braunschweig
hace un mes en Google
I had a genuine horrible experience dealing with this hotel. The listing had the pool listed as included, although according to the hotel the pool is not free. Although the hotel even lists the pool as included in the price on there website and booking.com. I reached out to Booking.com and they told the hotel that the pool was indeed listed as included, the Kleos Hotel refuses to honor their own terms and agreement. A EU complaint for false advertisements has been filed. As per Google's policy, "Contributions to Google Maps should reflect a genuine experience at a place or business, and a review or rating should reflect an actual experience with a business, and be genuine and unbiased." Avoid them at all costs, what a horrible experience.
K
Response from the owner
hace 20 días
Dear Guest,As this is a review platform, we believe it is important to clarify that these pages are intended to share actual, completed stay experiences. We have decided to respond to your review — which we will formally ask to be removed as it does not comply with the platform's guidelines regarding completed stays — solely out of a necessary right of reply, as your damaging words unfairly question the transparency and ethics of our brand. We are truly sorry that you did not carefully read the information and terms regarding the chosen room type before booking.We remember your case distinctly and would like to point out that the room category you selected does not include access to the pool and the Victoria Spa.This information is clearly specified on all booking platforms; to avoid any misunderstanding, on Booking.com even the image depicting the room category includes explicit text informing guests that the pool and wellness area are not included. We remain available for any further clarification and wish you all the best for your future travels. Hotel Gaarten
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Via Kanotole, 13/15, Via Kanotole, 13/15, Gallio, Veneto, Italia
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