Erika Grill

Dear Mr/Mrs Unkat, Thank you for taking the time to share your feedback with us. We are very sorry …Dear Mr/Mrs Unkat, Thank you for taking the time to share your feedback with us. We are very sorry to hear that your experience with our service did not meet your expectations, especially regarding the waiting time. We understand how valuable your time is and it is our goal to provide every customer with a fast and efficient service experience. Obviously we did not achieve our goal this time and we would like to sincerely apologize for that. We take your feedback very seriously and will use it as an opportunity to improve. We will investigate what led to the unusually long wait and take steps to ensure such an event does not occur again. If you would like to give us another chance, we would be happy to welcome you back to show you that we take our service promise seriously. Please do not hesitate to contact me directly if you have any additional concerns or suggestions for improving our service. Thank you again for your feedback and patience. We hope that we will have the opportunity to exceed your expectations in the future. Best regards, Your Erika Grill Team More

Dear Ms. Eiken, We deeply regret that your experience with our service did not meet your …Dear Ms. Eiken, We deeply regret that your experience with our service did not meet your expectations. We are sincerely sorry for your disappointment over the repeated problems. We take your feedback extremely seriously and will take immediate action to ensure such incidents do not occur again. It is unfortunate that your food was delivered cold and there was a delay in your order. This does not meet the standard we strive for. We understand your frustration and disappointment about this. Your comments are very important to us as they help us improve our services. We hope that you will give us another opportunity to prove that we can regain your trust. Thank you for your honest feedback. We are working hard to improve our quality and service to ensure such incidents do not happen again. Best regards, Your Erika Grill TeamMore