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Response from the owner
hace 20 días
Good evening Mr Mogavero We are truly sorry for the negative experience you had at our ice cream shop. We would like to point out that we take our customers' dietary needs, including …Good evening Mr Mogavero We are truly sorry for the negative experience you had at our ice cream shop. We would like to point out that we take our customers' dietary needs, including food allergies and celiac disease, very seriously. Our employees are constantly trained and made aware of various foodborne diseases, and we do our best to guarantee an attentive and respectful service to all our customers. We understand that there may have been a mix-up or lack of clarity in communication, and we sincerely apologize if you had this impression. We would like to reassure you that we never intend to minimize or ignore the seriousness of celiac disease or any other medical condition. We appreciate your feedback and will take it seriously to improve our service and communication. If you would like to discuss your experience further or provide additional details, please contact us directly. We hope to have the opportunity to regain your trust and give you a positive experience at our ice cream shop. Thank you for sharing your concerns with us.More
