He'Feng Kitchen

Dear Valued Customer, Thank you for bringing this critical matter to our attention. We are deeply shocked and concerned to read about your experience at He'Feng Kitchen, and we offer our most sincere and profound apologies. What you described regarding staff hygiene specifically a team member handling cutlery improperly while unwell is a complete breach of our strict health, safety, and operational standards. We are equally disappointed to hear that the food quality fell so far short across every dish, from the coconut chicken soup to the bland siew mai and cold Kueh Pie Tee. We take hygiene and food quality with the utmost seriousness. Your review has been escalated directly to our senior management, hygiene control team, and Head Chef for an immediate internal investigation and retraining on the floor and in the kitchen. We want to look into this specific shift and address it directly with the staff involved. Could you please contact us via email at marcom.executive@hattenhotels.com with the date and time of your visit? We would be deeply grateful for the opportunity to address this directly with you.

Dear Valued Customer, Thank you for bringing this critical matter to our attention. We are deeply shocked and concerned to read about your experience, and we offer our most sincere and profound apologies. Serving undercooked poultry, unappealing food, or compromised dishes completely breaches our strict food safety and quality standards. What you experienced during your dinner on Tuesday is absolutely unacceptable. We have already escalated your review directly to our Head Chef and senior management team to initiate an immediate internal investigation into our kitchen protocols, food preparation, and pest control measures for that specific shift. As you mentioned you do not normally write bad reviews, we truly appreciate you alerting us to these severe issues. Could you please contact us directly via email at marcom.executive@hattenhotels.com. We would be incredibly grateful if you could share the exact date of your visit and any details that could help us identify your order, so we can address this with the specific kitchen crew on duty and take immediate corrective action.

Dear Valued Guest, Thank you so much for this incredible review! Hearing that we served the best Nyonya food you've had in recent years truly makes our day. Having you dine with us 3 times in just 2 days during your stay at Hatten Hotel is the ultimate compliment for our team! We are thrilled to know that you thoroughly enjoyed the dim sum, porridge, and our curries. We pride ourselves on serving freshly prepared dishes to order, and we are glad that our all-day availability made your 3:00 PM lunch seamless and delicious. Thank you for your wonderful support, and we cannot wait to welcome you back for more fantastic meals on your next trip!