Hey Traveler Cafe

Name: Hey Traveler Cafe
Address: 17-1 Songdo-dong, Inchon, Incheon, Corea del Sur
Telephone: +82328321255
Price range: $$
Rating: 1.8

28 votos

N.º 410 de 5059 cafés en Inchon

CerradoAbre a las 08:00 mañana

Actualizado hace 18 días

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Ven a este café y tómate un insuperable café. Por si todo esto fuera poco, su personal esta bien entrenado. Su admirable servicio es un gran privilegio. Su festiva atmósfera ofrece a la estancia de los invitados de Hey Traveler Cafe una sensación de relax. Los usuarios de Google han premiado a este lugar con un 4,6.

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Valoraciones de Hey Traveler Cafe

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(4.6/5)

Trip

(5/5)

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Jina Kim hace un año en Google

CONSISTENT CUSTOMER SERVICE IS REQUIRED. I have had two contradicting experiences at this cafe. At the first visit on 13 September 2024 in the morning, my partner and I stopped by for coffee. At the time, we were unaware of the kiosk implemented at the counter, however, the staff was kind enough to take our orders in person and accept our card payment; and we ordered 2 cups of soy cappuccino. She also kindly let us know there were more seats in another room where the piano was located. The coffee tasted good as much as the ones you find in Australia and we thought it was a lovely local cafe with good coffee. Our place is just across the cafe. On the second visit on 26 September 2024 in the morning, we visited the cafe again. However, this time, the service was a totally different story. When we walked in, the female staff (with wavy hair just reaching her shoulders) was on the phone facing the bench top behind the counter showing her back to us. She noticed us, but she did not acknowledge us or make any eye contact to acknowledge the customers at the counter. We somehow waited until she would turn around. By that time, a group of 4 women rushed into the cafe and approached the counter. Then, they pushed us in and started making orders via kiosk at the counter. That is when we realised there was a kiosk. The female staff finally hung up the phone and turned around facing the counter. It should have been obvious to her that we had been waiting at the counter for a while even before those 4 women arrived. However, the female staff did not even try to assist us with our orders. When we said we would like to order coffee, she merely said: "Order at the kiosk". Yet, those 4 women had not even finished their orders while hogging the kiosk. If she were sensible, in those circumstances she could have taken our orders at the counter, however, she refused to do her job. The attitude shown by that female staff was ill-mannered and arrogant. This experience left a bad taste in my mouth. ######UPDATE###### In response to the owner's response, I have checked with the witness who had visited the cafe with me and confirm that the date was 26 September 2024, not 25, so I have amended my review to the effect that our second visit to the cafe was on 26 September 2024. Otherwise, the nature of the complaint remains same. Meal type: Other Price per person: ₩10,000–20,000 Food: 4 Service: 2 Atmosphere: 3

Response from the owner hace un año

안녕하세요 헤이트래블러 대표입니다. 해당일자 CCTV를 살펴보았습니다 2024년 9월 25일 오전에 방문 기록이라던지 카페에서 일하는 제가 좌석에 앉아서 핸드폰을 했던 적이 없습니다 어떤 오해가 있으신지 모르겠으나 올리신 리뷰는 전혀 사실이 아닙니다 매장을 현재는 혼자 운영하다보니 손님이 몰리거나 바쁠때가 생기면 부족한 응대가 발생할 수 있음을 이해부탁드립니다 하지만 손님을 앞에두고 응대를 하지않거나 말씀하신 상황을 만든적은 없음을 알려드리고 싶습니다 허위적인 리뷰를 삭제해주시기 바랍니다. 차후 삭제조치가 없을시 저도 업무방해죄로 처벌받을 수 있는 법적인 대응을 할 예정입니다.

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Gurpreetkaur Hanspal hace 2 años en Google

If you like cozy cafes with a touch of class visit this place. Great coffee and bites Food: 5 Service: 5 Atmosphere: 5

Response from the owner hace 2 años

Thank you for visiting and giving us a good review We will always strive to be a comfortable and healing travel cafe.

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Poley Lee hace 2 años en Google

Waited a bit for the food & drinks. Food menu very limited. Waffles was average. Croffle and coffee was good. Location in a quiet area. From metro station need to walk a bit. Staff english a bit limited. Meal type: Brunch Price per person: ₩20,000–30,000 Food: 4 Service: 4 Atmosphere: 4

Response from the owner hace 2 años

Hello, I am grida who is owner barista I'm sorry once again for keeping you waiting. And great to hear coffee and croffle was good!!! Please understand that our concept is to enjoy a light traveler's breakfast at a coffee specialty cafe, and that we do not have a diverse menu like a brunch restaurant. Most employees can speak English, but some employees are not fluent in English and are working hard to study~~ We will provide you with more satisfactory service the next time you visit. Thank you for review!!!!