Hostel Ini. kobe

Thank you very much for sharing your feedback.We’re sorry to hear that your stay wasn’t as comfortable as we always hope it will be.Regarding the luggage storage on the 2nd floor — our building is a renovated older house and unfortunately does not have an elevator. We know this can be inconvenient for guests with heavy bags and are always happy to help if we’re on site or if you contact us in advance.As for the noise, we do our best to encourage a quiet and considerate atmosphere, but since this is a self check-in hostel, sometimes other guests can be less mindful. We will keep reminding everyone to respect quiet hours.About cleanliness — our linens and covers are freshly washed and changed for every guest, and the rooms are cleaned before each check-in. We’re sorry if they didn’t meet your expectations; we’ll review our laundry and housekeeping process again to make sure everything is fresh and welcoming.We also noticed the score you left on Booking.com. Unfortunately, the platform does not allow hosts to reply when no written comment is provided.If you could kindly leave even a short comment there — even similar to what you wrote here — it would help other travelers understand what to expect and help us keep improving so future guests don’t face the same issues.When we only receive a “1” without any explanation, it can feel as if all the effort we put into cleaning, hosting, and running a small local business is invisible. Your feedback means a lot to us, and your kindness in supporting local hosts is truly appreciated.Thank you for helping us grow and make the stay better for everyone.Thank you again for pointing these things out. We hope future travelers reading this know that we listen carefully and try to improve while keeping our hostel a simple, budget-friendly place with a great location.Owner Sei

Thank you very much for taking the time to share your experience.We’re truly sorry to hear that your stay was uncomfortable, especially due to the noise in the dorm and the atmosphere in the common area.We understand how important a good night’s sleep is when traveling, and we sincerely apologize that we couldn’t provide that on this occasion.Your feedback is very valuable to us—we will look into ways to improve ventilation and the comfort of the common space.As for the dormitory, while we cannot control every guest’s behavior, we will continue to encourage quiet and considerate use of shared spaces through clearer guidelines and signage.We appreciate your honesty, and we’re truly sorry again for the inconvenience you experienced.We hope there will be a chance in the future to offer you a better and more relaxing stay.Sei