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Response from the owner
hace 11 días
Dear Guest, Thank you very much for your detailed and valuable review. We are very pleased …Dear Guest, Thank you very much for your detailed and valuable review. We are very pleased to hear that you particularly appreciated our breakfast buffet, bicycle room and the artwork in the breakfast room. However, we regret that some aspects of your stay did not meet your expectations. We would like to respond to some of your comments: Regarding the room temperature: Due to the currently cool outside temperatures of around 14 degrees Celsius, we are still leaving the heating in the hotel on in order to ensure that our guests have a pleasant stay at all times. We regret that it was still too warm in the room and will work on optimizing the ventilation. Regarding the cancellation policy, we should mention that if you booked through Booking.com, different conditions apply than if you booked directly with the hotel. We offer you more flexible cancellation conditions directly through our hotel and booking directly with us also guarantees you a 12% lower price. We take your further comments about room size, more modern furnishing options and comfort very seriously and will incorporate them into our future renovation plans. We look forward to welcoming you back in the future and impressing you with a larger room and improved service. Best regards, RobinMore