Jacknife

Thank you for the positive review, Karen!

Hi Yun, Thanks for taking a moment to share your feedback, and I’m so sorry to hear about the insect in your salad. That’s definitely not the experience we want for you. While this can occasionally happen with fresh produce from our suppliers, we take it seriously and always want to make it right. We’re happy to remake items on the spot, and I hope our team was able to take care of you at the time. I’d be more than happy to refund your order. Just send us an email at hey@getjacknife.com with the date and approximate time of your visit so we can look it up. If you’d prefer, we’d also love to have you back and treat you to a spicy ginger salad on us. Thanks again for bringing this to our attention. We hope to have the opportunity to welcome you back again soon! Best, Dana Starkey Store Manager

Hi Joshua, Thank you so much for your thoughtful review! We take food allergies very seriously, so it truly means a lot to hear that you’ve felt safe and well taken care of when ordering with us. I'm glad our online system makes it easy to communicate your needs and that our team has delivered a consistently trustworthy experience. It's also great to know you truly enjoy our sushi. We appreciate the compliment! We really appreciate your support and look forward to serving you again soon! Best, Dana Starkey Store Manager