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Response from the owner
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Hi Emma, Thank you for taking the time to share such detailed feedback about your experience at Kampus. We're sorry to read that your time with us did not meet the standards we strive to provide, particularly given that you chose to make Kampus your home for two years. It's disappointing to hear that a number of issues, including maintenance, communication and your overall experience, left you feeling this way. We appreciate your comments regarding our team, and we're pleased that some members of staff were able to leave a positive impression despite the frustrations you experienced. We're sorry to hear about the maintenance concerns you raised, particularly the ventilation and heated towel rail in your first apartment, as well as the issues you experienced with key fobs and the parcel room. Our MVHR ventilation systems are inspected and maintained regularly, and as part of our ongoing investment in the building we have recently replaced over 100 units to continue improving their performance. Whilst we always endeavour to resolve reported issues as quickly and effectively as possible, we recognise that this was not your experience. We're also sorry to hear about the ongoing issue with cigarette litter from neighbouring balconies. Whilst we always investigate reports of this nature and encourage residents to be respectful of those around them, we cannot always control the actions of individual residents where the source cannot be identified. Creating a welcoming and considerate community is something we take seriously, and we continue to promote this through resident engagement and communication. In relation to your comments about pricing, we appreciate that perceptions of value will differ from person to person. We continually review our pricing structure to ensure it remains competitive and fair, and over the past two years have introduced a number of initiatives to support residents, including freezing rents, offering introductory incentives and operating resident referral schemes. We're also sorry to hear that our community offering and on-site businesses did not meet your expectations. Throughout the year we host a wide range of events exclusively for residents such as Breakfast Clubs and Maker's Markets, alongside larger events in the Kampus Garden that bring together residents and the wider Manchester community. Our independent businesses form an important part of that offering and, whilst we appreciate that your experience may not have been a positive one, they are regularly well received by both residents and visitors and contribute to the unique character of Kampus. Thank you again for taking the time to share your feedback. Whilst we're sorry your experience did not reflect the standards we aim to achieve, we appreciate you sharing your perspective and wish you all the best in your new home. Kind regards, Ethan Assistant General Manager
