KFC Gravesend - Perry Street

792 votos

N.º 7 de 188 comida rápida en Gravesend

1 sucursal más en Gravesend

CerradoAbre a las 10:00

Actualizado hace 5 días

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Las alitas de pollo de este restaurante no son muy del agrado de sus clientes. La comida a domicilio es una de las estupendas ventajas de KFC Gravesend - Perry Street. Comprueba por ti mismo lo eficiente que es su personal. Un abnegado servicio es siempre un plus importante. Aquí vas a pagar unos precios buenos. Su festiva atmósfera es exactamente lo que necesitas tras una larga jornada de trabajo. Pero este lugar no ha recibido una puntuación muy alta por parte de los usuarios de Google.

Opiniones de los clientes sobre platos y características

bank

ignored

a waste of money

branch

chicken Wings

i don’t know

deliveryMeal type

wrap

at least

terrible service

Ver todasMenos

Valoraciones de KFC Gravesend - Perry Street

Foursquare

(6.3/10)

Google

(3.3/5)

727

Trip

(1.8/5)

Facebook

(1.9/5)

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Emma Pelling hace 2 meses en Google

Absolutely awful experience. Ordered through just eat, waited over an hour and didn’t even have a driver assigned to the meal which indicates to me they hadn’t even bothered to start preparing it. The time on delivery kept going up and up. I sent my partner to drive to KFC to see what was going on when finally the app updated and we decided to wait for the delivery which then took an extra 25 minutes to come. At this point it had been nearly an hour and 40 minutes since we had ordered this meal. Then we discovered it was wrong. My drink was missing, we got Diet Pepsi and not Pepsi max and two tubs of gravy were missing and replaced with one coleslaw. No dips. Whilst I appreciate everyone has different preferences, personally I don’t even want a KFC without gravy and had I known it would have been delivered without, I would have cancelled the order and got a refund. We appreciated the delivery driver was nothing to do with this so my partner went back out to KFC to ask them to switch our sides for gravy as requested and replace the drink. When he got here, my drink was just sitting on the side. He showed staff the receipt on the bag to which the worker rudely stated that it was written on the receipt that they had run out of gravy, this was barely legible. He stated this to her to which she said “yeah it was a bit of a rubbish pen”. This is still unacceptable, why weren’t we contacted to ask if we would like to accept the switch or did we want to cancel the order? Or, why did the app allow us to order gravy if there was none available in store? He stated this, and she told him they had gravy when we had ordered but customers had come in store that were given gravy after we had ordered. He asked why are customers prioritised that have ordered afterwards and in store to which she said “it’s just one of those things”. I think it is completely unacceptable to not bother preparing an order for almost 2 hours, and because you have prioritised other orders that ordered after, you then don’t even have the items that have been paid for. He asked for sauces that we could actually use to eat our meal to which she said she could only give us 2 (despite having paid for 2 large gravy!) She also took away the coleslaw, which I hope she wasn’t planning on reselling since it had now been given to a customer and in our home! Staff were extremely rude and dismissive to him, it is clear they did not want to deal with their mistakes and were actually trying to get him to leave by telling him they better make it quick as they have to clean soon and that she’s back in at 7am in the morning. That’ll be because at this point it was gone 10pm and over 2 hours since ordering! They also said they had been busy this evening (which we can totally understand) however over 2 hours for one takeaway is unacceptable. Its is also clear walk in customers were being prioritised. They also didn’t seem very busy, given when he arrived two of the 3 members of staff in there were outside smoking! Once we finally got the KFC back home, it was freezing cold, had to be reheated and was then extremely dry, especially without the gravy. Both of us hardly ate any of our meal. Over £50 spent on dinner for an absolutely shocking meal, rude staff and a ruined evening. Meal type: Dinner Price per person: £20–30 Food: 1 Service: 1

Response from the owner hace 2 meses

We’re truly sorry to hear about your experience with us at KFC Gravesend - Perry Street. This is not the level of service we strive to provide, and we understand your frustration regarding the delivery delays and the issues with your order. We appreciate your feedback as it helps us to improve our service. Please feel free to reach out to us directly so we can address your concerns further. Thank you for bringing this to our attention.

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Mohit Singh hace 2 meses en Google

Last night been here order 2 pc chicken and coleslaw waited 20min only young boy working in front and he’s so slow there might be 20 orders and he working like only couple of orders there and no one come behind the kichen to help him out they just stand there like no one care about customers £7 orders spend and £20 I pay my taxi to drop me home cause he waited outside kfc what a joke ignore this kfc very bad service and there owners just give review answer back we are sorry you get bad experience that’s it what a joke they should trained there staff in busy atmosphere down the road John fish n chips they got long queue there staff my god took 5-7 min all clear this is call customer service you should send your staff to down the road chippy they teach them better I bet on Food: 1 Service: 1 Atmosphere: 4

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Rosie Boughton hace 2 meses en Google

The lady who served at 13:45 amazing service hard worker . Thanks Gania xx Meal type: Lunch Price per person: £1–10 Food: 5 Service: 5 Atmosphere: 5 Vegetarian offerings: Menu is all vegetarian, Large vegetarian selection Vegetarian options: No Dietary restrictions: No

Response from the owner hace 2 meses

Thank you so much for your kind words, Rosie! We're thrilled to hear that you had an amazing experience with Gania. Our team works hard to provide excellent service, and it's wonderful to know that it made a positive impression on you. We appreciate your support and hope to see you again soon at KFC Gravesend - Perry Street!

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