King's Club

Thank you for taking the time to share your experience, Kelsie. We’re truly sorry to hear that your visit left you feeling ignored and unwelcome as that is never the experience we want for any of our guests. What you described is not reflective of our standards for hospitality, and we understand how frustrating and hurtful that must have felt, especially when others were served promptly. We take this feedback very seriously and will be addressing it with our team to ensure this does not happen again. We appreciate you bringing this to our attention and regret that we missed the opportunity to provide you with the level of service you deserved.

Thank you so much for your wonderful review, Matt. We’re thrilled to hear that your time at King’s Club was such a highlight of your stay at the Sonnenalp. It’s great to know you enjoyed the drinks and received such attentive, welcoming service and we’ll be sure to share your kind words with Virag. We truly appreciate your support and look forward to welcoming you back again soon!